Akahu is New Zealand's open finance platform. We make it simple to connect your financial accounts to other applications.
If you're having issues connecting your accounts, please check out the tips below, or contact our New Zealand-based team.
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If you get the code wrong, don't worry! Just double check that the code you entered is the same as the one from your most recent Akahu verification email.
If you want to be sure that you are copying the code correctly, you can select the code in your email, right click, and select "Copy". You can then return to Akahu and right click on the area marked "Paste your code here", then select "Paste".
Some apps only want you to connect certain types of bank account.
For example, if the app wants to initiate payments on your behalf, they will only want you to connect accounts that are able to make payments to external accounts. If you don't have any accounts that fit the criteria, Akahu will show you the message "You don't have any accounts you can connect". If you wish to continue connecting an account, you'll need to go back and start again, making sure that the account that you are logging into has accounts of the right kind.
For security purposes, Akahu only allows one person to connect a bank account at a time. If you see the message "Someone else is using these credentials", it probably means that you have already connected your accounts to Akahu using a different email address. The easiest way to resolve this is to go back and verify your email with Akahu using your original email address, for example your work email address, or an older email address you may have used in the past. If you're still stuck, please get in touch with our team for assistance.
For security purposes, the verification code that Akahu sends you will stop working after 3 incorrect attempts, or if it has been 15 minutes since the email was sent to you. If your verification code expires, you will have to click "Didn't receive a code?" to go back and enter your email again. Akahu will send you a new verification code. Make sure you enter the new verification code, and not the old one, which won't work.
This is Akahu's way of telling you that you have already connected these accounts to Akahu. Go back to the page that lists your accounts, and you should see your accounts there. If you're still stuck, please get in touch with our team for assistance.
If you don't see an email from us within 2 minutes, a few things could have happened.
If these steps don't help, please get in touch with our team for assistance.
For some payments, your bank may require you to complete a multi-factor authentication step. If you're seeing the message above, it means that we unfortunately do not support this specific multi-factor authentication process.
For some payments, your bank may require you to complete a multi-factor authentication step. If you're seeing the message above, you'll receive an email from Akahu with a link to access MyAkahu. You can then decide whether to approve the payment and complete the multi-factor authentication step.
Akahu connects to ANZ via the same APIs that ANZ uses to power its mobile apps.
Your Customer Number can be found on the back of most ANZ credit and debit cards. You can also find it in ANZ's mobile app under Settings.
Akahu will generate a token if you grant ongoing access, so we don't retain your Customer Number and password.
Akahu connects to ASB via the same APIs that ASB uses to power its mobile apps.
Your Username can be found in ASB's mobile app if you tap the person icon in the top right corner of the accounts screen.
Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.
Akahu connects to BNZ via the same APIs that BNZ uses to power its mobile apps.
Your Access number can be found in BNZ's mobile app if you tap on "Settings", and then "Your details".
Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.
Akahu connects to Co-op via the same APIs that Co-op uses to power its mobile apps.
Your Customer Number can be found in Co-op's mobile app if you tap on Menu, then Settings, then Personal Details.
Akahu will generate a token if you grant ongoing access, so we don't retain your password.
Akahu connects to Heartland via the same APIs that Heartland uses to power its mobile apps.
Your User ID can be found in the email you received from Heartland when you first opened your account.
Akahu connects to Kiwibank via the same APIs that Kiwibank uses to power its mobile apps.
Your Access Number can be found in Kiwibank's mobile app if you tap on More, then look under your name.
Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.
Akahu connects to Rabobank via the same APIs that Rabobank uses to power its Business Mobile Banking app.
Akahu will generate a token if you grant ongoing access, so we don't retain your password.
Akahu connects to TSB via the same APIs that TSB uses to power its mobile apps.
Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.
Akahu connects to Westpac via the same APIs that Westpac uses to power its mobile apps.
Your Customer ID can be found in Westpac's mobile app if you tap on More. Alternatively, tap on More, then Profile, then Security Settings.
Akahu will generate a token if you grant ongoing access, so we don't retain your username and password.
